Our policy

  • If you find the same item for sale on another website at a lower price, we will sell it to you at that price.
  • If you purchase an item from us and then find another website offering a lower price for the same product within 90 days of your purchase date, we will pay you back the difference.

We want you to be confident that you are getting the best service and the best price for the product purchased. No surprises. We believe satisfied customers will be repeat customers.

Requesting a Credit

Simply e-mail us at  cs@petprosupplyco.com with a link to the same product’s page on another website. We will process a credit for the difference in no more than 4 business days.


  • The Price Match Guarantee includes item price plus shipping, handling, and freight fees, but excludes sales tax.
  • This Guarantee cannot be combined with other offers.
  • Promotions such as rebates, buy one get one offers, and store-wide sales are not eligible.
  • Matching store website must have the item in stock.
  • The item must be in brand new condition (i.e. not an open-box, refurbished, or lightly used product).
  • The website cannot be an auction or discounter store (e.g., eBay, Overstock, etc.).
  • Due to the lack of control on pricing, quality, specific manufacturers and shipping sources, we do not price match items bought on Amazon or Wayfair.
  • Matching store must be an Authorized Retailer for the product brand and follow MAP (Minimum Advertised Price) policies.
  • Matching store must be an exclusively online retailer with no physical retail location.