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QUESTIONS & ANSWERS
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- Which Dogtra collar is the best one for my dog?
- What is the pager function and how is it used?
- Can a Single Dog Unit be changed into a Two Dog Unit?
- What is the rheostat dial?
- How long will the batteries last on a full charge?
- Are Dogtra receivers and transmitters waterproof?
Which Dogtra collar is the best one for my dog?
Dogs with soft to medium dispositions can be trained with the low to medium power units (iQ, ARC, SureStim M, 300M, 280NCP). For dogs with a high prey drive and/or a high pain threshold, we recommend a low to high power unit such as the EDGE, 1900 Field Star series, 1800 Series, Surestim H, 2300 Advance, 3500 Super-X, or the 2500TB Series.
*Note: It is always recommended to have a unit that has some power reserve for critical training situations and also for when dogs matures and/or adjusts to low stimulation.
What is the pager function and how is it used?
This feature offers a non-electrical form of stimulation that can be used as an attention-getter for very mild-mannered dogs. Available on most units. Please see our Dogtra Compairson Guide for specific model information
Can a Single Dog Unit be changed into a Two Dog Unit?
Currently, only the following models can be converted into Two Dog Systems:
- iQ Plus and iQ Cliq
- SureStim H and SureStim M
- ARC
- EDGE
What is the Rheostat Dial?
Dogtra has designed a patented rheostat intensity control, providing precision over the levels of stimulation that can be selected on the transmitter. A rheostat is like a volume control on a radio. The more you advance the control the more the intensity increases. This is available on all Dogtra training collars.
Are Dogtra receivers (unit fastened around the dog's neck) and transmitters waterproof?
All Dogtra Receivers are100% waterproof. All Dogtra Transmitters are waterproof, except the Dogtra ARC and IQ models which have Water Resistant transmitters.
How long will the batteries last on a full charge?
The batteries in the units have an average standby life of 34-hours. With moderate nick, constant or pager use, battery life will decrease to approximately 20 hours. If the unit will be stored unused for an extended period of time, we recommend fully charging the batteries every 2 months to maintain the batteries.
These are our current lead times per brand:
Note that Covid-19 has created significant logistical issues for our manufacturers and lead times are longer than normal. Also, a large portion of our items are made to order - this helps manufacturers keep costs down, ensuring a better price for consumers, and also to customize each order. In some situations, rush orders may be available. Please contact us at cs@petprosupplyco.com or 1-855-PET-PRO1 to verify total fulfillment time for your order.
Note: if the lead time is too long for the product you wanted, take a look at our list of fast-shipping brands per product category on our Fast Shipping Page.
Transit time after shipment: please add 2-5 days for lighter and smaller items shipped via regular carrier (Fedex, UPS, USPS) and add 5-10 days for heavier items shipped via LTL freight truck. Transit time depends on distance from the point of origin. All of our items ship from inside the United States. Please note the times below are listed in business days.
Our policy for free shipping on orders over $499:
- Items from Lucky Kennels, TK Kennels and Little Cottage Co. do not qualify for free shipping (their items are much larger and heavier than typical orders); the shipping cost for items from these brands will be shown at check-out
- International orders (get in touch for a custom quote including shipping costs)
- Orders shipped outside the contiguous United States to Alaska, Hawaii or other territories (get in touch for a custom quote including shipping costs)
- Very large items or very large orders that must be shipped via Freight that are subject to price surges by freight companies; though these situations are rare, if this occurs we will notify you of any potential additional costs and give you the option to keep the order or receive a refund.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.
Item Availability
While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on this Shipping tab.
If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at cs@petprosupplyco.com or call us at 1-855-PET-PRO1.
Delivery Estimates
For standard orders and for items in stock, we normally ship within 1 to 3 business days (as per the table above) and you can expect to receive your goods in 3 to 10 business days total. Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). Please consult the "Shipping" tab for each specific product, where we list current lead times. Please note also that Covid-19 has severely impacted global supply chains and several of our manufacturers are experiencing extended lead times. If you are not sure about shipping times for your product or require a rush order, please contact us at 1-855-PET-PRO1 or cs@petprosupplyco.com.
Shipping Confirmation
We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.
LTL FREIGHT SHIPPING INFORMATION
LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.
Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery
Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.
We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.
Freight Delivery Locations
This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.
- Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
- Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
- Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
- Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples include:
- Place of Worship
- Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
- Farms, Ranches, and Rural Areas
- Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
- Individual Storage Units
- Sites - Convention Centers, Construction Sites, Mines
- Schools and Universities
- Commercial establishments not open to the walk-in public during normal business hours
- Farms, Ranches, and Rural Areas
- Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
- Individual Storage Units
- Sites - Convention Centers, Construction Sites, Mines
- Schools and Universities
- Commercial establishments not open to the walk-in public during normal business hours
Freight Liftgate
A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level.
We highly recommend any delivery address without a loading dock, select this option.
However, please know that for certain very long items, such as kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver.
Route Shipment Protection
Pet Pro Supply Co. has partnered with Route to offer customers easy tracking and issue resolution on shipments.Add the optional Route protection at check-out (see below) and if your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Route. New items are shipped immediately, at no cost to you, upon approval.
With Route you can also track your Pet Pro Supply Co. order, as well as orders from all of your other favorite brands, in just a glance with real-time updates and one-of-a-kind Visual Tracking™.
After you complete your check-out on our site you will receive an e-mail from Route with your order information and instructions on how to track your order via the Route app.
